signal

Privacy Policy

Last updated: 7 April 2026

1. Who We Are

Use Signal Marketing Ltd (company number 16564879) is the data controller for the personal data we collect through our website and services. Our registered address is Unit 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, England, BH16 6FA. You can contact us at team@signal.marketing.

2. What Data We Collect

We collect the following personal data:

  • Identity data: First name, last name, business name.
  • Contact data: Email address, phone number, business address.
  • Payment data: Payment card details (processed securely by Stripe -- we do not store your full card number).
  • Business data: Information you provide during onboarding including business description, services offered, opening hours, and any content or images you upload.
  • Technical data: IP address, browser type, device information, pages visited, and interaction data collected through essential cookies.
  • Communication data: Support tickets, emails, and any correspondence with us.

3. How We Use Your Data

We use your data for the following purposes:

  • To provide our services: Building your website, managing your hosting, processing payments, and delivering support.
  • To communicate with you: Sending service updates, payment confirmations, and support responses.
  • To improve our services: Analysing how our platform is used to improve functionality and user experience.
  • To generate content: Using automated tools to create website content based on the information you provide during onboarding.
  • To comply with legal obligations: Tax, accounting, and regulatory requirements.

4. Legal Basis for Processing

We process your personal data on the following legal bases under the UK GDPR:

  • Contract: Processing necessary to perform our contract with you (providing the website service).
  • Legitimate interests: Improving our services, preventing fraud, and maintaining security.
  • Legal obligation: Complying with tax, accounting, and regulatory requirements.
  • Consent: Where you have given specific consent for marketing communications (you may withdraw this at any time).

5. Who We Share Your Data With

We share your data with the following third parties, solely for the purposes of providing our services:

  • Stripe: Payment processing. Stripe's privacy policy applies to payment data.
  • Thundercloud (UK hosting provider): Website hosting infrastructure. All data is stored on UK-based servers.
  • WHMCS: Hosting account management and billing.
  • Anthropic: AI-powered content generation tools. Business information you provide during onboarding may be processed by Anthropic's systems to generate website content. Anthropic's data usage policies apply.
  • Email service providers: For transactional emails (payment confirmations, service notifications).

We do not sell your personal data to any third party. We do not share your data for marketing purposes with external organisations.

6. Data Storage and Security

All personal data is stored on secure, UK-based servers. We implement appropriate technical and organisational measures to protect your data, including:

  • SSL/TLS encryption for all data in transit.
  • Encrypted storage for sensitive credentials (passwords, API keys).
  • Regular security monitoring and malware scanning.
  • Access controls limiting data access to authorised personnel only.

7. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period afterwards to comply with legal obligations, resolve disputes, and enforce our agreements.

  • Active accounts: Data retained for the duration of the subscription.
  • Cancelled accounts: Data retained for 30 days after cancellation, then permanently deleted unless required for legal or accounting purposes.
  • Financial records: Retained for 6 years in accordance with HMRC requirements.

8. Your Rights

Under the UK GDPR, you have the following rights:

  • Right of access: Request a copy of the personal data we hold about you.
  • Right to rectification: Request correction of inaccurate data.
  • Right to erasure: Request deletion of your data (subject to legal retention requirements).
  • Right to restrict processing: Request that we limit how we use your data.
  • Right to data portability: Request your data in a machine-readable format.
  • Right to object: Object to processing based on legitimate interests.
  • Right to withdraw consent: Where processing is based on consent, withdraw at any time.

To exercise any of these rights, contact us at team@signal.marketing. We will respond within 30 days.

9. International Transfers

Your data is primarily stored and processed in the United Kingdom. Where data is processed by third-party providers (such as Stripe or Anthropic) whose servers may be located outside the UK, we ensure that appropriate safeguards are in place, including Standard Contractual Clauses or equivalent protections under UK data protection law.

10. Children's Data

Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18.

11. Changes to This Policy

We may update this privacy policy from time to time. If we make material changes, we will notify you by email. The latest version will always be available on our website.

12. Complaints

If you have a complaint about how we handle your personal data, please contact us at team@signal.marketing. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

13. Contact

Use Signal Marketing Ltd
Company number: 16564879
Unit 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, England, BH16 6FA
Email: team@signal.marketing